Refund policy

Return and Refund Policy for Perishable Items
Last updated:  09/10/2025
Thank you for shopping with Alamo City Popcorn Company. We take great pride in the quality of our products and are committed to ensuring your order arrives fresh and in perfect condition. Due to the perishable nature of our products, we have a specific policy regarding returns and refunds.

All sales of perishable items are final
For the safety and health of our customers, we do not accept returns or exchanges of perishable food items. Once an item is shipped, it cannot be returned.

Exceptions for damaged, spoiled, or incorrect items
While we do not accept returns, your satisfaction is our priority. In the unlikely event that you receive a product that is damaged, spoiled, or incorrect, please contact us immediately. Claims for quality issues must be reported within [24-48 hours] of receiving your delivery to be eligible for a refund or replacement.

How to report an issue
To report a problem with your order, please follow these steps:
  1. Do not discard the item.
  2. Take a clear photo or video of the affected product and the shipping label on the package.
  3. Contact our Customer Service team by email at info@alamocitypopcorn.com or by calling us at 210.455.0138.
  4. In your message, please provide your order number, a description of the issue, and attach the photos or video.

Resolution for valid claims
After reviewing your claim and verifying the issue, we will offer one of the following resolutions:
  • A replacement of the product, shipped at no extra cost to you.
  • A full refund to your original method of payment.
  • Store credit for the value of the product.

Conditions and exclusions
  • Customer shipping errors: We are not responsible for delivery issues or delays caused by incorrect or incomplete shipping information provided by the customer. Please double-check your shipping address at checkout.
  • Missed deliveries: We are not responsible for issues resulting from deliveries not received on the first attempt (e.g., package not retrieved from the porch in time).
  • Buyer's remorse: We cannot accept requests for a refund or replacement due to personal preferences regarding taste, size, or flavor.

Questions
If you have any questions about our return policy, please contact us at info@alamocitypopcorn.com